Trade with Absolute Confidence
SialkotMade's comprehensive Buyer Protection Program safeguards your payments, guarantees product quality, and ensures your shipments arrive exactly when promised.
The Core Pillars of Protection
We mitigate the risks of international B2B trade so you can focus on growing your brand.
Secure Payments
Your funds are held securely. Payments to the manufacturer are only released after you confirm the receipt of goods and verify they meet your exact specifications.
Quality Assurance
Products must match the agreed-upon sample and Tech Pack. If the bulk order deviates in material, sizing, or craftsmanship, you are entitled to a refund or free replacement.
On-Time Delivery Guarantee
Time is money. We monitor production timelines closely. If your supplier delays shipment past the contracted date without valid reason, you are eligible for compensation.
How the Protection Process Works
Draft a Clear Contract on SialkotMade
Communicate and finalize all specifications, packaging details, Incoterms, and lead times directly through our platform's messaging system to create a solid paper trail.
Make a Secure Payment
Pay the initial deposit (e.g., 30%) through our approved, traceable banking channels. This registers your order under our Protection Program.
Monitor Production
The manufacturer produces your goods. For large orders, we highly recommend utilizing our certified third-party inspection partners before final shipment.
Confirm & Release
Once you receive the goods and confirm they meet the contracted standards, the final payment balance is safely released to the manufacturer.
Disputes & Refunds
While our verified suppliers boast a 98% satisfaction rate, issues can occasionally arise in global manufacturing. We have a robust system to handle discrepancies.
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Easy Claim Filing If products are missing, damaged, or fundamentally different from the contract, open a dispute ticket within 15 days of delivery.
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Impartial Mediation Our dedicated SialkotMade trade resolution team will review the contract, communication logs, and photographic evidence.
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Fair Resolution Options Depending on the ruling, you may receive a partial refund (to keep slightly defective goods), a full refund (upon returning goods), or free replacements on the next order.
Need Extra Peace of Mind?
For orders exceeding $10,000, we recommend booking a Third-Party Pre-Shipment Inspection (PSI). We partner with top local agencies in Sialkot who will physically inspect your goods at the factory before they are boxed.
Source Safely. Source Smartly.
Connect with Sialkot's elite manufacturers under the safety net of our comprehensive Buyer Protection.